1. Agreement and provider
These Terms of Service (the Terms) form a binding agreement between Loymi SRL (trading as LOYMI, LOYMI, we, us or our) and the business or organisation accepting these Terms (Customer, you or your).
- Service provider
- Loymi SRL
- Business address
- Linin 24, Tiraspol, 3300, Moldova
- Representative
- Valentin Braico
- Legal contact
- admin@loymi.md · +37369925036
By creating an account, accepting these Terms, or using the Service, you confirm that you have authority to bind the Customer. The Data Processing Addendum at /dpaforms part of these Terms when LOYMI processes Customer Personal Data.
2. Business-only service
LOYMI is offered for business and professional use, not for personal or household use. You must be at least 18 years old and acting on behalf of a business, sole proprietorship or other organisation. You are responsible for confirming that the person creating and administering the account is authorised to do so.
3. The Service
LOYMI provides software for loyalty programs, customer profiles, digital club cards, points and rewards, bookings, staff workflows, orders, customer communications and related business features. Available features and limits depend on the selected plan.
We may improve, replace or discontinue features. We will provide reasonable advance notice when a material change substantially reduces paid functionality, unless immediate action is required for security, legal compliance or service integrity.
Integrations such as Telegram, Google and Lemon Squeezy are third-party services. Their availability and separate terms are outside our control. Each Customer creates and controls its own Telegram bot; LOYMI does not create a central customer-facing bot on the Customer’s behalf.
4. Accounts and security
- You must provide accurate account and business information and keep it current.
- You are responsible for users invited to your workspace and the permissions assigned to them.
- Credentials, recovery codes, API secrets and bot tokens must be kept confidential.
- You must notify us promptly of suspected unauthorised access or credential compromise.
- You may not share an individual login between multiple people or bypass plan limits.
We may temporarily restrict access when reasonably necessary to protect accounts, Customer Data, other customers or the Service.
5. Customer responsibilities
The Customer determines how its loyalty program and customer-facing features operate and is responsible for:
- the legality, accuracy and fairness of its program rules, rewards and communications;
- publishing its own current loyalty program terms and customer privacy notice;
- obtaining all consents and providing all notices required for Customer Personal Data;
- ensuring that employees use the Service only within their assigned roles;
- responding to its customers about purchases, points, rewards, bookings, orders and refunds;
- complying with consumer, advertising, employment and data protection laws applicable to its activities.
The Customer must not use LOYMI to collect special-category or highly sensitive data unless the Customer has a valid legal basis and has first confirmed with us that the Service is appropriate for that processing. The Customer must not knowingly collect children’s data where parental authorisation is required without implementing a legally compliant process.
6. Plans, trial and recurring subscription
Subscription prices, plan limits and billing intervals are displayed before checkout. A payment method must be added through Lemon Squeezy to start the 14-day trial. Nothing is charged at the start of the trial unless the checkout clearly states otherwise.
Automatic renewal. Unless cancelled before the end of the trial, the selected plan automatically converts to a paid monthly subscription. It then renews each month until cancelled. The first charge is made when the trial ends.
Lemon Squeezy acts as Merchant of Record for subscription transactions. It collects the payment, issues transaction documents, handles applicable sales taxes or VAT, and manages payment disputes. A charge may appear on a statement using a LEMSQZYdescriptor. We do not receive full payment card details.
Prices may be changed for future billing periods. Existing customers will receive reasonable notice before a price change applies to a renewal. Taxes or payment-method charges shown at checkout may vary by location.
7. Cancellation and refunds
Cancellation
You may cancel through the billing controls made available in LOYMI or the Lemon Squeezy customer portal. Cancellation stops future renewal. Unless a refund is approved, access continues until the end of the current trial or paid billing period and then expires.
7-day first-payment refund
The first paid subscription charge for a Customer account is eligible for a full refund if the request is received within 7 calendar days after that charge. This applies once per Customer and is intended to protect a new Customer that decides shortly after the trial that the Service is not suitable.
Renewal charges and partially used billing periods are not refundable or prorated, except where required by applicable law, where the same charge was duplicated, where an incorrect amount was collected, or where we confirm that a material technical failure prevented use of the paid Service.
Send a refund request to admin@loymi.mdfrom the account email and include the Lemon Squeezy order reference. Approved refunds are returned through the original payment method. Lemon Squeezy may also issue a refund when required by law, its payment rules or chargeback-prevention obligations.
8. Customer Data and privacy
As between the parties, the Customer retains its rights in data submitted to or generated through its workspace (Customer Data). The Customer grants us the limited right to host, copy, transmit and otherwise process Customer Data only as necessary to provide, secure and support the Service and as described in the Data Processing Addendum.
Our handling of account, website and business-contact data is described in the Privacy Policy. We do not sell Customer Personal Data.
9. Acceptable use
You must not use the Service to:
- break the law, infringe rights, deceive, harass or discriminate;
- send spam or marketing communications without a valid permission and opt-out process;
- upload malware or attempt to access another customer’s workspace or data;
- probe, overload, reverse engineer or circumvent security or rate limits, except where law expressly permits it;
- process stolen, unlawfully obtained or misleading customer information;
- operate a program involving unlawful gambling, prohibited goods or fraudulent rewards;
- resell or provide the Service to third parties unless we agree in writing.
We may remove unlawful content or suspend the affected functionality when reasonably needed to address a violation. Where practical, we will first notify the Customer and allow it to remedy the issue.
10. Intellectual property
LOYMI, its software, design, documentation, trademarks and service materials are owned by us or our licensors. Subject to these Terms and payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable right to use the Service for its internal business operations during the subscription.
Feedback may be used to improve the Service without restriction or payment, provided we do not identify the Customer publicly without permission. No ownership of Customer Data is transferred to us.
11. Confidentiality
Each party will protect non-public business, technical and customer information received from the other party, use it only for the agreement, and disclose it only to personnel and contractors who need it and are subject to confidentiality duties. This does not cover information that is public without breach, independently developed, lawfully received from a third party, or required to be disclosed by law.
12. Service availability and warranties
We use reasonable care to operate and secure the Service, but no online service is completely uninterrupted or error-free. Maintenance, third-party outages, emergencies and events beyond reasonable control may affect availability.
To the maximum extent permitted by law, the Service is provided “as available” without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee a particular increase in sales, retention, revenue or customer activity.
13. Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or for lost profits, revenue, goodwill or business opportunities arising from these Terms.
Except for amounts that cannot legally be limited, each party’s total aggregate liability arising from the Service is limited to the subscription fees paid or payable for the affected Customer account during the 12 months before the event giving rise to the claim. This limit does not excuse payment obligations and does not apply to fraud, wilful misconduct or a breach of confidentiality or data protection obligations to the extent applicable law prohibits limitation.
14. Suspension and termination
Either party may terminate for a material breach that is not cured within a reasonable period after notice. We may suspend or terminate immediately for fraud, serious security risk, unlawful use, repeated non-payment or conduct that could materially harm the Service or other customers.
On expiration or termination, access ends and the Customer should export data it needs before that date. Customer Personal Data will be returned or deleted as described in the DPA, subject to legal retention duties and protected backup cycles. Sections intended by their nature to survive termination remain effective.
15. Changes to these Terms
We may update these Terms to reflect product, legal or security changes. We will identify the effective date and version. For a material change, we will provide reasonable notice through the Service or account email. Continued use after the new effective date constitutes acceptance where permitted by law; if fresh acceptance is legally required, we will request it.
16. Governing law and disputes
These Terms are governed by the laws of the Republic of Moldova, without regard to conflict-of-law principles. Before filing a claim, the parties will attempt in good faith to resolve it through written notice. Subject to mandatory law, disputes are submitted to the competent courts at the place of the Service provider’s business address.
17. Contact
Questions, legal notices, cancellations and refund requests may be sent to admin@loymi.md.